Refund Policy

Use the trial when available

When a trial is offered, use it to check your device, app compatibility, channel loading, and connection quality before choosing a longer subscription.

Support review first

Payment, activation, and technical access questions are reviewed case by case by support before a final outcome is confirmed.

Eligibility

Refund eligibility depends on the order circumstances, activation status, troubleshooting history, and service usage.

• Support may request order details, screenshots, or troubleshooting context.
• Fraud, chargeback abuse, credential sharing, or policy breaches can void eligibility.

Processing time

Approved refunds are returned through the original payment method when possible. Bank, card, or processor timing may vary after submission.

Non-refundable cases

Custom setup work, completed support sessions, and actively used subscription periods may be non-refundable unless applicable law requires otherwise.

How to request a refund

Use the support details from checkout or reply to your order confirmation with the order email, purchase date, selected plan, and reason for the request.